Privacy Policy

Last updated: [TO CONFIRM: launch date]

LABEL 3 is a brand of MONARC LLC, a Utah limited liability company ("LABEL 3," "we," "us" or "our"). This Privacy Policy explains how we collect, use and share personal information when you visit label3.co (the "Site"), design a piece in the Customizer, create an account, place an order, contact us or sign up for our newsletter.

We do not sell your personal information, and we do not share it for targeted advertising.

1. Information we collect

Information you give us

Contact details: name, surname, company and email address, when you use the contact form or write to us.
Account information: name, email address, password, saved addresses and order history.
Order information: billing and shipping address, phone number, and the details of each piece you design (style, yarn, color, accessories and size).
Body measurements: the measurements you enter, or that are generated through our sizing tool, to make your piece to measure. [TO CONFIRM: what the Mody AI sizing tool collects, e.g. typed measurements only, or also photos or body scans]
Newsletter: your email address, when you subscribe.
Appointments: your name, email address and any notes, if you book an appointment with our concierge. [TO CONFIRM: Calendly in use]
Communications: messages you exchange with us, including our concierge.

Payment information

Payments are processed by Shopify Payments [TO CONFIRM: and PayPal / Shop Pay]. We do not store your full card number.

Information collected automatically

When you visit the Site, we and our service providers collect traffic information: IP address, browser and device type, pages viewed, links clicked, the site that referred you, time spent on the Site and approximate location based on your IP address. Some of this is collected through cookies (see section 4).

2. How we use your information

To make and deliver your made-to-measure pieces.
To process payments and prevent fraud.
To contact you about your order, including when our concierge needs to check your measurements before production.
To manage your account and save your preferences.
To answer your questions and requests.
To send our newsletter, if you subscribe. You can unsubscribe at any time through the link in each email.
To understand how the Site is used and improve it.
To keep the Site secure and comply with the law.

3. How we share your information

We share personal information only with service providers that help us run the Site and fulfill your orders, and only for those purposes:

Provider

Purpose

Shopify

Store, checkout, customer accounts, order management

Shopify Payments [TO CONFIRM: PayPal, Shop Pay]

Payment processing

Mody AI

Sizing tool for body measurements

Mailchimp

Newsletter

Google Analytics

Site traffic analysis

Vercel

Site hosting

Sanity

Site content management [TO CONFIRM: whether contact form data is stored here]

Calendly [TO CONFIRM]

Concierge appointments

Shipping carrier [TO CONFIRM: name]

Delivery of your order

We may also share information when required by law, to protect our rights or the safety of others, or as part of a sale, merger or reorganization of our business. We do not sell your personal information or share it for cross-context behavioral advertising.

4. Cookies

Cookies are small files stored on your device when you visit a website. The Site uses:

Strictly necessary cookies: needed for the bag, checkout, login and security. The Site cannot work without them.
Analytics cookies: Google Analytics, to understand how visitors use the Site. The data is aggregated and used only to improve the Site.
Preference cookies: to remember your cookie choice and your accessibility settings.

Provider

Purpose

Duration

[TO CONFIRM: to be completed once tracking is live]

Your choices. A banner on the Site lets you manage cookies [TO CONFIRM: options offered, e.g. accept or decline analytics cookies]. You can also block or delete cookies in your browser settings, and opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Blocking strictly necessary cookies prevents parts of the Site from working.

Do Not Track. The Site does not currently respond to Do Not Track browser signals.

5. How long we keep your information

We keep personal information only as long as needed for the purposes in this policy or as required by law:

Information

Retention period

Order and payment records

7 years, for tax and accounting

Account information

Until you close your account

Body measurements

While your account is active, so you can reorder with the same fit [TO CONFIRM: retention for guest orders and in Mody AI]

Newsletter subscription

Until you unsubscribe

Contact form and concierge messages

24 months from the last contact

Analytics data

14 months

6. Your rights

You can ask us to:

access the personal information we hold about you;
correct information that is inaccurate;
delete your information;
receive a copy of your information.

Depending on your state of residence, you may have additional rights, including the right to appeal a decision about your request. To make a request, email [TO CONFIRM: email]. We will verify your identity before responding and reply within 45 days. You can also ask an authorized agent to make a request for you. We will not treat you differently for exercising your rights.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

9. Where your information is processed

LABEL 3 is based in the United States. Our service providers may store and process information in the United States or in other countries.

10. Third-party services

Some features of the Site are provided by third parties, such as the accessibility tool (EqualWeb), the sizing tool (Mody AI) and checkout (Shopify). Their use of your information is governed by their own privacy policies.

11. Changes to this policy

We may update this policy. The date at the top shows the latest version. If the changes are significant, we will let you know on the Site or by email.

12. Contact

MONARC LLC (LABEL 3) 540 S 1000 E, Logan, UT 84321, USA Email: [TO CONFIRM: email]