Shipping & Returns

Last updated: [TO CONFIRM: launch date]

Every LABEL 3 piece is made to measure, for one person. This page explains how your order reaches you, and why it cannot be returned.

Where we ship

LABEL 3 ships to addresses in the United States only. [TO CONFIRM: delivery to PO boxes, APO/FPO addresses, Alaska, Hawaii and Puerto Rico]

Delivery time

Your piece is made and delivered in about 3 weeks from order confirmation [TO CONFIRM: from confirmation or from approval of measurements]. If our concierge needs to check your measurements, production starts once they are confirmed.

This is an estimate. Delays can happen, and we will let you know if your order is affected.

Shipping costs

[TO CONFIRM: shipping costs, e.g. complimentary, flat rate or calculated at checkout]. The final cost is shown at checkout before you pay.

Carrier and tracking

Orders ship with [TO CONFIRM: carrier]. When your piece leaves us, you receive an email with tracking details. [TO CONFIRM: signature required on delivery]

Sales tax

[TO CONFIRM: whether prices include sales tax and how it is shown at checkout].

Lost or damaged in transit

If your parcel is lost or arrives damaged, contact us at [TO CONFIRM: email] within [TO CONFIRM: number] days of the expected delivery date, with your order number and photos of any damage. [TO CONFIRM: who covers lost or damaged parcels]

Cancellation

You can cancel your order within 24 hours of placing it by emailing [TO CONFIRM: email]. You receive a full refund to your original payment method. After 24 hours, production has begun and the order cannot be canceled.

Returns and exchanges

Because every piece is made to measure, all sales are final. LABEL 3 does not accept returns or exchanges, including for change of mind or for fit issues caused by incorrect measurements.

To get the fit right the first time, follow the measurement guidance in the Customizer. If your measurements look unusual, our concierge will contact you before production.

Defective or damaged pieces

If your piece arrives with a manufacturing defect, contact us at [TO CONFIRM: email] within [TO CONFIRM: number] days of delivery, with photos and your order number. We may ask you to send the piece back for inspection [TO CONFIRM: who pays return shipping]. If the defect is confirmed, we refund the amount paid for that piece [TO CONFIRM: refund only, or repair or remake as an option].

This does not cover normal wear, damage from improper care or use, or fit issues caused by incorrect measurements.

Contact

MONARC LLC (LABEL 3) 540 S 1000 E, Logan, UT 84321, USA Email: [TO CONFIRM: email]