Terms & Conditions

Last updated: [TO CONFIRM: launch date]

These Terms & Conditions ("Terms") apply to your use of label3.co (the "Site") and to every order placed on it. The Site is operated by MONARC LLC, a Utah limited liability company, under the brand LABEL 3 ("LABEL 3," "we," "us" or "our"). By using the Site or placing an order, you accept these Terms.

1. Who can order

The Site serves customers in the United States. Orders ship to US addresses only. To place an order, you must be able to enter into a binding contract.

2. Made-to-measure pieces

Every LABEL 3 piece is made to order from your choices: style, yarn, color, accessories and size, either a standard size or your own body measurements.

You are responsible for entering accurate measurements. Please follow the guidance provided in the Customizer.
If your measurements look unusual, our concierge will contact you to check them before production. [TO CONFIRM: production is paused until you reply]
LABEL 3 is not responsible for fit issues caused by incorrect measurements.
Colors on screen may differ slightly from the actual yarn, depending on your device settings.

3. Orders and payment

Your order is confirmed once payment is received. You are charged the full amount at checkout and receive a confirmation email. Payments are processed securely through Shopify.

We may refuse or cancel any order, for example in case of a pricing error, suspected fraud or a material we can no longer source. If we cancel an order, we refund the full amount to your original payment method.

4. Prices and taxes

All prices are in US dollars. [TO CONFIRM: prices include / exclude sales tax; how tax is shown at checkout]. If a price on the Site is wrong, we may cancel the order and refund you in full, even after confirmation.

5. Cancellation

You can cancel your order within 24 hours of placing it by emailing [TO CONFIRM: email]. You receive a full refund to your original payment method. After 24 hours, production has begun and the order cannot be canceled.

6. Production and delivery

Each piece is made for you. Delivery takes about 3 weeks from order confirmation [TO CONFIRM: from confirmation or from approval of measurements]. This is an estimate: delays can happen, and we will let you know if your order is affected.

Shipping costs, carrier and delivery details are set out in our Shipping & Returns policy. [TO CONFIRM: shipping costs, carrier, who covers lost or damaged parcels in transit]

7. No returns or exchanges

Because every piece is made to measure for one person, all sales are final. We do not accept returns or exchanges, including for change of mind or for fit issues caused by incorrect measurements.

8. Defective or damaged pieces

If your piece arrives with a manufacturing defect or damage, contact us at [TO CONFIRM: email] within [TO CONFIRM: number] days of delivery, with photos and your order number. We may ask you to send the piece back for inspection [TO CONFIRM: who pays return shipping]. If the defect or damage is confirmed, we refund the amount paid for that piece [TO CONFIRM: refund only, or repair or remake as an option].

This does not cover normal wear, damage from improper care or use, or fit issues caused by incorrect measurements. Nothing in these Terms limits rights you have under applicable law.

9. Your account

You are responsible for keeping your login details safe and for all activity on your account. We may suspend or close your account if you break these Terms, provide false information, attempt fraud or behave abusively toward our team or other users.

10. Intellectual property

All content on the Site, including the LABEL 3 name and logo, designs, images, text and the Customizer, belongs to MONARC LLC or its licensors. You may use the Site for personal, non-commercial purposes only. Designing a piece in the Customizer does not give you any rights in LABEL 3 designs.

11. Use of the Site

You agree not to misuse the Site, including by interfering with its operation, accessing it by automated means, copying its content for commercial use or using it for any unlawful purpose.

12. Third-party services

Some features of the Site are provided by third parties, such as checkout, the sizing tool and the accessibility tool. We are not responsible for their services, which are governed by their own terms.

13. Limitation of liability

To the extent permitted by law, the Site is provided "as is," and LABEL 3 is not liable for indirect, incidental or consequential damages arising from your use of the Site or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

14. Governing law

These Terms are governed by the laws of the State of Utah, without regard to its conflict of law rules. Any dispute will be resolved exclusively by the state or federal courts located in Utah [TO CONFIRM: county, e.g. Cache County].

15. Changes to these Terms

We may update these Terms. The version published on the Site when you place your order applies to that order.

16. Contact

MONARC LLC (LABEL 3) 540 S 1000 E, Logan, UT 84321, USA Email: [TO CONFIRM: email]